REPORT THE DETAIL
WE SHOULD RECHECK.
Email [email protected].
- Include the exact page URL and the sentence, time or step that needs attention.
- For a time problem, give the displayed city/time zone, event name and full date. A screenshot with the source notice helps distinguish a conversion error from a changed schedule.
- For a location or mechanic, link the official notice or original creator footage and give the useful timestamp. Tell us whether it is a direct observation or a report.
We compare the evidence, correct the affected answer and record meaningful changes. The source method explains what can be confirmed. There is no guaranteed response deadline.
LOCAL RECORDS
AND PRIVACY QUESTIONS.
Chest counts, Sprite targets, fragments and Focus notes are stored in your browser. We cannot recover them through an Epic account. First check the same browser/profile, the tool’s saved-data message and any JSON backup you kept.
If storage was blocked, keep the original tab open and export/copy before leaving. If a file import fails, keep the original file; do not reset the current record just to try again. See each record’s controls.
For privacy questions, use the same contact address with “Privacy” in the subject. Describe the service and dates. Do not send passwords, login tokens or unredacted account details.
ARTWORK, CREDIT
AND RIGHTS REQUESTS.
If an image, title or creator reference needs correction, send its page URL, the relevant original source and how we can identify the affected work. We can review the credit or remove the specific material. An image caption is attribution, not a claim that Epic endorses the site.
Official promotional art, creator demonstrations and our atmospheric illustrations have different roles. Read how they are identified.
WHEN EPIC
IS THE RIGHT CONTACT.
For a missing in-game reward, account access, purchases, refunds or eligibility, contact Epic’s Fortnite support. For login or matchmaking incidents, check Epic’s service status. This website cannot inspect inventory, activate Pirate Shop Access or issue items.
Read the Access troubleshooting steps · Check the correct activity · Return to your local time.